Job description

JOB PURPOSE

To handle, investigate, and resolve broker commission and contract queries

DUTIES AND RESPONSIBILITIES

• Review and process broker contract applications, ensuring all compliance and documentation requirements are met
• Capture and issue new broker codes post-Scheme contract sign-off
• Execute broker commission payments in alignment with CMS, FSCA, scheme rules & policies, and SOP
• Investigate, review, and broker commission payments
• Ensure that all broker database changes are captured before every commission run
• Ensure all brokers are accredited with all statutory bodies before every commission
• run
• Resolve broker commission-related queries within the SLA and escalate when necessary
• Attend queries from all sources that are emailed to brokers@3sixtyhealth.co.za.co.za.
• Liaise with the membership department to manage broker appointment links and banking details updates
• Work closely with the billing department to investigate and resolve discrepancies impacting commission
• Ensure efficient, proactive, and professional communication with brokers
• Regularly review and update the Broker Commission Management SOP to reflect process changes and optimizations.
• Develop and maintain a centralized document repository for all broker-related and departmental documentation.
• Continuously update and manage the Broker Commission Share Drive.
• Maintain an up-to-date national broker distribution list.
• Support the National Sales & Marketing team with broker development presentations.
• Attend broker services meetings.
• Prepare monthly scheme reports
• Liaise with the Scheme for decisions, where required
• Assist with broker accreditation training when required
• Assist with Year-End activities
• Assist with any ad hoc duties when required