Vision, Mission & Values
Our vision
To be a leading medical aid administrator by offering cost effective, reliable and innovative healthcare solutions.
Our mission
To be a trusted and valued partner to medical aid funds and their members based on service, reliability and efficiency.Our values
- Service Excellence
- Accountability
- Creativity
- Passion
- Decisiveness
- Integrity
- Collaboration
Service Excellence
The quality of excelling, of being truly the best at what we do.
We promise to the provide service that consistently meets and exceeds expectations.
We aspire to deliver to serve with excellence
Accountability
Transparent in all our work activities.
We are responsible for the provision of services that meets our customers needs.
We commit ourselves to constantly servicing at the highest standard of delivery.
Creativity
We are constantly looking for new ways to enhance the quality of service.
We utilise our expertise to transcend traditional ideas and patterns
We seek and value ideas that improve our products and provide meaningful benefits to our client
Passion
We genuinely care about every aspect of what we do and are totally committed to our team, organisation and clients.
Our passion is in going the extra mile. We pursue fresh ideas and embrace new approaches to elevate how we work and deliver service.
We care deeply about how and why we do what we do.
Decisiveness
We decisively execute plans to achieve our service delivery goals.
We act quickly and decisively to ensure that we always provide the best service.
We make decisions speedily and act with clarity.
Integrity
We hold each other accountable and own up to our shortcomings to foster an environment of continued improvement.
We provide a dependable quality service.
We are committed to the delivery of our service promise to our clients.
Collaboration
We believe in the power of working together in a collaborative way. Every function and every role is as important.
We collaborate in all aspects of our business, we work as a team to take advantage of our collective genius so that we succeed together.
